Artificial intelligence (AI) content tools are everywhere. They promise to write your blog posts, optimize your landing pages, populate your product catalog, and structure your data faster and cheaper than human teams. It’s an appealing pitch, but it’s one that often falls very short – and the risks are often greater than they appear. Subtle errors slip through, and by the time you notice the mistakes, you’ve already damaged your brand’s reputation and customer trust.
At Virtucom Group, we hold the conviction that human expertise is non-negotiable when it comes to content creation. Our team of in-house writers, experienced editors, data specialists, and taxonomists serves major retailers and marketing agencies across three core service areas: ecommerce content, longform marketing content, and data solutions. Here, we discuss where AI falls short in each and what we deliver instead.
Key Takeaways
- AI writing tools create content by predicting word patterns, not by verifying or researching. Every piece of AI-generated copy needs human factchecking before it goes live.
- AI editing catches most basic typos, but you risk not identifying a wrong address or a broken link.
- Product copy generated by AI may contain fabricated specs and dimensions. These errors lead to returns, customer service costs, and damaged trust.
- Errors in your data architecture propagate across your entire catalog if you rely solely on AI. If customers can’t find what they’re looking for, they’ll go to a competitor’s website to buy.
- At Virtucom Group, our content is 100% created by our team of expert writers, editors, and data specialists, without the use of AI. However, we know how to make your content compete in AI-generated search results.
Keeping AI Out of Our Content Services
We’ve been in the ecommerce content creation space since 1999, and from our seat, it’s quite scary what AI tools can produce and how quickly they’ve expanded. HubSpot indicates that 80% of marketers use AI for content creation. Additionally, AI platforms can build entire storefronts, complete with a taxonomy, filled-in product descriptions, and vivid imagery. Or, they can set up a brand-new website for a service-based company with a navigable menu, including important landing pages (i.e., About Us and Services pages) and blogs.
Often advertised as a shortcut, using AI might sound great to busy product managers, who don’t have time to manually review every individual stock keeping unit (SKU). AI is also tempting for many account managers, who have dozens of companies to execute content marketing plans for at any given time. However, content creation is one area where AI cannot replace the full capabilities and knowledge of experienced human writers, editors, and strategists.
The Problems with AI Content
Inevitable Errors and AI Hallucinations
Depending on AI to generate your content comes with the high risk of publishing errors, which could be detrimental to your business’ reputation. While human writers aren’t perfect 100% of the time, there are always additional sets of human eyes to edit and proofread the content after the writer is done. We are researching the topic using reputable sources, while AI generates responses from patterns learned during training rather than independently verifying information.
In other words, AI will provides information from patterns learned during training and or from any external information supplied through connected search capabilities or user prompts. It has no way of verifying the validity of that information when prompted to write a blog post, landing page, or another form of copywriting. In fact, AI programs display a visible disclaimer stating that the AI can make mistakes, and all information must be verified before publication (by a human).
The unfortunate errors produced by AI content are referred to as AI hallucinations. While the generated information might sound professional and trustworthy, it is factually incorrect, misleading, or completely fabricated. AI hallucinations are usually caused by flawed training data, limited knowledge and other limitations. According to Neil Patel, 47.1% of marketers come across AI hallucinations numerous times a week, and 70% are forced to waste precious hours fact-checking AI-generated content.
Beyond the risk of factual discrepancies, AI might not catch embarrassing typos that can make your business look uninformed. When editing content, AI tools will catch most typos, like typing “cold” instead of “could.” However, they are not much more impressive than Microsoft Word spellchecks or using platforms such as Grammarly, which also don’t consider all the details a human editor has on their checklist. Furthermore, AI tools tend to make unnecessary suggestions, which sometimes are incorrect factually or grammatically and still must be verified by a human editor.
Simply put, there is no substitute for human content creators, and AI is not a shortcut that’s worth the risk. Automated programs, including popular AI tools like ChatGPT and Claude, do not catch all factual errors, grammar issues, wrong word choices, or missed style guide preferences, such as the following:
- Wrong addresses
- Broken or incorrect hyperlinks
- Outdated phone numbers or email addresses
- Services or pricing you no longer offer
- Misuse of brand-specific language or style preferences
- Incorrect product specifications or claims
The Missing Human Touch
Readers notice if your copy sounds like it was created by AI, even if they can’t articulate why. It’s the uncanny valley of content – it sounds and looks human, but it’s not quite human enough. AI writing tools generate text based on patterns, but not your style guide rules. They don’t research your industry or verify their claims, nor do they understand the nuance of what you do day in and out.
As a result, AI content sounds generic and robotic, like the writing is meant to communicate with other robots and not human consumers. AI-generated copy adds nothing new to the conversation, as it can only read content that currently exists online – it won’t come up with new ideas. The writing is always missing a little something – it lacks the idiosyncrasies and syntax choices that make it sound human.
Negative Impacts on Your SEO Strategy
Search engines have also adjusted to the presence of AI content. While their algorithms don’t care about how content was created, they do care about the quality, usefulness, and originality of it. Google, Yahoo, Bing, and other search engines recognize low-quality and mass-produced content that doesn’t match a reader’s search intent, ranking it much lower on search engine results pages (SERPs). This matters for your overall search engine optimization (SEO) strategy, which is why it is highly recommended to leave AI-created content on the sidelines.
Additionally, SEO content relies on correctly inserted keywords for peak performance. It also requires you to understand how shoppers search and what they need to feel confident in their purchase. Without effective keyword usage, your content won’t rank in both traditional and AI-driven search results, including Google’s AI overviews. AI SEO tools can suggest keywords, but they may be inaccurate or not reflect the actual context. Their outputs can also vary from user to user, which makes it difficult to build a consistent strategy.
Missed Conversions
SEO copy has a simple goal: to convert casual browsers into loyal customers. Every word must speak directly to where the buyer is on their journey and address their pain points to move them towards a decision. Content that converts should address your audience and what makes your company unique. AI creates copy that’s interchangeable – it could describe any company or competitor. It can also introduce factual errors or embarrassing typos, as established previously.
For retailers, these errors can be costly. Capital One Shopping reports that in the United States, retail returns totaled $849.9 billion in 2025, with 14% of returns being attributed to inaccurate item descriptions. That means U.S. retailers lost approximately $118 billion because of errors in their product content. Regardless of how these errors were created, the costs of inaccurate copy can add up, both in terms of sales and the cost of processing these returns. Your content must be accurate and correct. If your product specs and descriptions don’t match what your customer thinks they’re buying, they’ll return it.
The Answer: Our 100% Human Solutions
Virtucom Group’s content strategists build SEO strategy around search intent and competitive analysis. We stay current on how AI is influencing search rankings and create content that performs in both environments. Our writers and editors research your industry, learn your audience, become familiar with your website, and produce original content that matches your voice and builds trust with your customers.
Complete Range of Written Content Capabilities
We produce every type of written content you need to attract and engage with your audience, including:
- Blogs
- Landing pages
- Location pages
- Buying guides
- Sponsored articles
- Whitepapers
- eBooks
- Category and brand pages
- Individual product content
- Other special requests as needed
Rigorous Research and Quality Assurance
Every piece is created using the in-depth style guide we get directly from you or develop in tandem with your team. We strictly consult only authoritative sources and fact-check every detail. What’s more, every piece of content goes through our human editorial team, tweaking the content according to our rigorous quality checklist before it reaches your website.
When it comes to the nuances of ecommerce content, our team personally reviews each product or service for completeness and accuracy. We use supplier source materials to create content that is accurate and optimized for conversions. And if the materials provided are missing specific details, we will work tirelessly to find the right information before we deliver the content to you. AI can’t do that.
Our humans catch what AI misses, confirming whether the information we’re creating reflects your company’s current services or products, so your conversion rate doesn’t take a hit. Our content strategists and writers approach every piece of content with your buyer in mind from the first word, and there’s no room for error in conversion copy, so why chance it with AI?
Expert tip: YouTube CEO Neal Mohan said it best: “It’s becoming harder to detect what’s real and what’s AI-generated.” Luckily, our clients never have to worry about that. With 100% human writers, editors, taxonomists and strategists, our content is completely unique, aligns with SEO best practices, and competes with both traditional and AI-operated search engines.
Benefit from Virtucom Group’s Human Touch
If you’re investing thousands of dollars in your website, don’t let inaccurate AI-generated copy undermine customer trust. We’re not dismissing AI as a technology – we understand it has a place in the modern business landscape, and our strategists account for its influence on how people search, discover, and consume content when we build your strategy. However, we do take a firm stance on its capabilities.
At Virtucom Group, AI doesn’t write, research, edit, or structure data for our team. Whether you need a 60-word product description, a 500-word blog post, a 2,000-word buying guide, or a full catalog migration, our highly trained, human professionals are involved in every step of the process. If you’re ready to talk about what human-first content looks like for your business, get in touch with our team today.
Frequently Asked Questions About AI Content
What is AI content?
AI content is a broad term that refers to any form of text, audio, imagery, video, or website coding generated by an artificial intelligence program. AI models are trained on large datasets, teaching them to mimic the structures, styles and patterns found in human-created content. They use natural language processing and machine learning to produce content in response to a user’s prompt, but there are risks associated with its use, as errors commonly occur and fact-checking is always necessary.
What is an AI hallucination?
This is when AI produces information that is fabricated, unsupported or plainly false, but it is presented in such a way that is believable and conceived as trustworthy to the user. AI hallucinations occur when large language models (LLMs) or generative AI platforms provide content that deviates vastly from the proper context or reality, such as invented citations, fake statistics, non-existent sources or wrong data.
Does Virtucom Group use any AI in its content creation process?
No. We don’t use AI at any stage of the process. Every deliverable is created and edited by trained in-house writers and editors, and data-related projects are handled by experienced taxonomists, and strategists.
How does Virtucom Group ensure content doesn’t sound generic or AI-generated?
When you work with us, we start with a thorough onboarding process where we learn your brand voice, your audience, and your goals. From there, we develop a style guide that outlines your tone, vocabulary, sentence structure, and content framing. Our writers and editors use this guide throughout the creation process to ensure your content sounds like you.
Can AI-generated content hurt my search rankings?
It can. Google and other search engines are now able to identify low-quality and repetitive content. While AI-generated text isn’t automatically penalized, content that lacks original perspective, has inaccurate information, or doesn’t add any value can be filtered out. Virtucom Group creates content built around keyword intent and original thinking.
If AI content needs human review anyway, why not just hire Virtucom Group from the start?
Exactly. AI platforms promise to save you time. But your team still has to review, fact-check, and correct it before it goes live. Outsourcing to Virtucom Group means you hand off research, writing, and editing to a team that gets it right the first time. We integrate into your existing team to offload writing and editing-related tasks, freeing up your employees to focus on taking care of your customers, not your website.
References
https://www.erickson.edu/resources/ai-isnt-replacing-human-work-its-making-it-more-human
https://blog.youtube/inside-youtube/the-future-of-youtube-2026
https://www.apa.org/topics/artificial-intelligence-machine-learning/ai-research-writing
https://www.hubspot.com/state-of-marketing
https://today.ucsd.edu/story/how-much-does-chatbot-bias-influence-users-a-lot-it-turns-out
https://capitaloneshopping.com/research/average-retail-return-rate
https://www.talentsmarteq.com/shifting-the-narrative-why-ai-needs-humans-more-than-humans-need-ai/
